Returns & Exchanges
We want you to be completely satisfied with your Fittrock standing desk. Learn about our hassle-free return and exchange policy.
30-Day Returns
Full 30 days to return your desk if not satisfied
Free Returns
No cost returns for defective or damaged items
Easy Process
Simple online return process with pickup service
- Defective or damaged products
- Wrong item delivered
- Product doesn't match description
- Unopened original packaging
- All accessories and documentation included
- Products damaged due to misuse
- Items returned after 30 days
- Assembled products (unless defective)
- Missing accessories or parts
- Products with physical damage from use
How to Return Your Product
Contact Us
Call or email within 30 days of delivery
Get Approval
Receive return authorization and instructions
Schedule Pickup
We'll arrange pickup from your location
Get Refund
Refund processed within 7-10 business days
Exchange Policy
Size/Color Preference
Exchange for different size or color within 15 days
Defective Products
Immediate exchange for defective items
Wrong Item
Free exchange if wrong product was delivered
Contact Support
Reach out to our customer service team
Product Inspection
We'll verify the condition and eligibility
New Product Delivery
Replacement delivered within 5-7 business days
Important Information
- • Return period starts from the date of delivery
- • Products must be in original condition with all packaging
- • Refunds will be processed to the original payment method
- • Custom or personalized orders may have different return policies
- • Return shipping is free for defective or wrong items
- • Customer pays return shipping for preference-based returns
Need to Return or Exchange?
Our customer service team is here to help make your return or exchange process as smooth as possible.