Warranty Policy

Warranty Coverage

We are committed to the quality and durability of our standing desks. This warranty covers manufacturing defects in materials and workmanship under normal use and maintenance for the periods specified below.

Warranty Period

Our products are covered by a tiered warranty system to ensure long-term reliability:

  • Motor and Steel Frame: 5 Years from the date of purchase.

  • Electronics and Controller: 2 Years from the date of purchase.

Products Covered

The following core components are eligible for warranty service:

  • Steel Frame and Structural Components: Ensures the structural integrity of the desk.

  • Lifting Motor and Actuators: Covers the core mechanism for height adjustment.

  • Control Box and Handset: Includes the electronic controller and digital keypad interface.

  • Integrated USB Charging Ports: Covers functionality of built-in charging components.

What's Not Covered

This warranty is limited to the original purchaser and does not cover:

  • Damage resulting from misuse or abuse.

  • Accidental damage.

  • Unauthorized repairs or modifications.

  • Normal wear and tear.

  • Damage caused by exceeding the maximum weight capacity specified for the desk.

How to Claim

To submit a warranty claim, please follow these steps:

  1. Contact Support: Reach out to our customer service team via email, phone, or our support form.

  2. Provide Details: Include your order number and a copy of your purchase invoice.

  3. Submit Evidence: Attach clear photos or videos demonstrating the defect (e.g., motor, controller, or USB port malfunction).

  4. Await Review: Our support team will review your claim and provide instructions for the next steps (repair, replacement, or refund).

Required Documents

  • Order number

  • Purchase invoice

  • Photos or videos of the issue

Repair, Replacement, or Refund

Depending on the assessment of the claim, we will provide repair services, a replacement product, or a refund.

Processing Time

Claims are typically processed within 5-7 business days of receiving all necessary documents and evidence of the defect.

Contact Information

For warranty assistance, please contact us at:

  • Email: support@fittrock.com

  • Phone: 1-800-FITTROCK

  • Support Form: [Insert Link to Support Form]

Yes, if you sell products that include a warranty, it's a good idea to have a Warranty Policy page.

 

Â